Privacy Policy
Last updated: 15 August 2026
The short version
- The conversations you type or screenshot are sent to Anthropic, an AI provider, so it can write reply suggestions. That is the core of what the app does.
- Anthropic does not train its models on this content, and deletes it within 30 days.
- Conversations you save stay on your phone. We never receive or store them.
- We do not sell or share your personal information for advertising.
- There is no analytics, crash-reporting, advertising, or tracking software in the app of any kind.
1. Who we are
Cue AI is a mobile application that suggests text-message replies using artificial intelligence. It is operated by huddles.ai, based in Malaysia.
huddles.ai is the data controller for the information described here. You can reach us about anything on this page at info@huddlesai.com.
2. What we collect
2.1 Account information
When you create an account we collect your name and email address, and — if you sign in with Apple or Google — your profile image. Accounts are handled by our authentication provider, Clerk.
2.2 Your writing preferences
So that suggestions sound like you, we store the preferences you set:
- your description of how you text (“your voice”);
- example messages you paste in as writing samples;
- your emoji preference, and your default goal and tone.
These are stored on Clerk’s servers, attached to your account, so they follow you to a new device. Please note that the writing samples are real messages you have actually sent, and they are kept until you change or delete them.
2.3 Conversation content
When you ask for suggestions, we transmit to Anthropic:
- the conversation text you typed or pasted;
- any chat screenshots you selected, as image data;
- any notes you wrote about the person you are texting;
- your goal, tone, voice description and writing samples.
We do not keep a copy. This content is sent, used to generate the suggestions, and returned to your phone. It is not stored on any server we control.
2.4 Saved conversations — on your device only
Conversations you save, including any name you give them, are stored only on your device. They are never uploaded to us or to anyone else. Deleting the app deletes them, and they are not recoverable.
2.5 Screenshots
If you choose screenshots, the app asks permission to access your photo library. We only ever receive the specific images you select. The app does not browse, scan, or upload your photo library.
Selected screenshots stay in the app while you are working on that conversation, because asking for another set of suggestions sends them again. They are cleared when you copy a reply or start a new chat. They are never stored on our servers.
2.6 Subscription information
Purchases are processed by Apple. We never see your card details. Our subscription provider, RevenueCat, records your subscription status and receives an account identifier so the app knows whether your subscription is active.
2.7 What we do not collect
No analytics. No crash reporting. No advertising or attribution software. No location. No contacts. No device advertising identifiers. No tracking of you across other apps or websites.
3. Why we use it
| What | Why | Legal basis (UK/EU GDPR) |
|---|---|---|
| Account information | To create and secure your account | Performance of a contract |
| Writing preferences | To make suggestions sound like you | Performance of a contract |
| Conversation content | To generate the suggestions you asked for | Performance of a contract |
| Subscription status | To provide paid access and manage billing | Performance of a contract |
| Security and abuse prevention | To keep the service working and safe | Legitimate interests |
Conversations about dating may reveal information about your sex life or sexual orientation, which is “special category” data under Article 9 of the GDPR and sensitive personal data under Malaysia’s Personal Data Protection Act 2010. Where that is the case we rely on your explicit consent, which you give when you choose to submit a conversation for suggestions. You can withdraw it at any time by not submitting further conversations and by deleting your account.
4. Who we share it with
We share personal data only with the providers that make the app work. Each is required to protect it to a standard consistent with this policy, and none of them may use it for their own purposes.
| Provider | What they receive | Purpose |
|---|---|---|
| Anthropic | Conversation text, screenshots, notes about the other person, your voice and samples | Generating reply suggestions |
| Clerk | Name, email, profile image, writing preferences | Accounts and sign-in |
| RevenueCat | Account identifier, subscription status | Managing your subscription |
| Apple | Payment and purchase information | Processing payment |
Anthropic does not train its models on this content and deletes it within 30 days. We do not sell your personal information, and we do not share it for cross-context behavioural advertising, as those terms are defined under California law.
5. About the people you are texting
The conversations you submit contain messages written by someone else — a person who does not use Cue AI and has not agreed to this policy. We take that seriously.
- We use that content only to generate the reply you asked for. We do not store it, build profiles from it, or use it for anything else.
- It is sent to Anthropic as described above and deleted by them within 30 days.
Please do not paste more than you need to. Avoid submitting messages containing someone else’s health information, financial details, identity documents, or anything else especially sensitive. When you name a saved conversation, a first name or a nickname is safer than a full name — though those names never leave your device.
If you believe your personal information has been submitted to Cue AI by someone else and you want it addressed, contact us at info@huddlesai.com.
6. Where your information goes
We are based in Malaysia and our providers are based in the United States, so your information is transferred outside your country and outside Malaysia. These transfers are covered by Standard Contractual Clauses (with the UK Addendum where applicable). You can request a copy of the relevant safeguards from info@huddlesai.com.
7. How long we keep it
| Data | Retention |
|---|---|
| Account and preferences | Until you delete your account |
| Conversation content sent to Anthropic | Not retained by us; deleted by Anthropic within 30 days |
| Saved conversations | On your device until you delete them or uninstall the app |
| Screenshots | In the app until you copy a reply or start a new chat; never on our servers |
| Subscription records | As required for tax, accounting, and legal purposes |
8. Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict or object to our use of your personal data, to portability, to withdraw consent, and not to be discriminated against for exercising these rights.
- Delete your account in the app: Profile → Delete account. This deletes your account and your preferences.
- Delete saved conversations: delete them individually in the app, or uninstall the app.
- Anything else: email info@huddlesai.com. We will respond within the period required by law — one month under UK/EU GDPR, 45 days under California law, and 21 days for a data access request under the Malaysian PDPA.
Malaysia. Under the Personal Data Protection Act 2010 you may request access to and correction of your personal data, limit its processing, and withdraw consent. You may also lodge a complaint with the Personal Data Protection Commissioner.
UK and EU. You have the right to complain to your supervisory authority — in the UK, the Information Commissioner’s Office at ico.org.uk.
California. The categories of personal information we collect are identifiers, commercial information (subscription), internet activity, and user content. They are collected from you directly and used for the purposes set out in section 3. Message content may be “sensitive personal information”; we use it only to provide the service you requested, which does not require a “Limit the Use of My Sensitive Personal Information” option.
9. Security
Account credentials are handled by Clerk, and your session is held in your device’s secure keychain. Data in transit is encrypted. Conversations saved on your device are stored in the app’s private storage area, protected by your device’s own encryption while it is locked. No system is perfectly secure, and we cannot guarantee absolute security.
10. Children
Cue AI is not intended for children. You must be at least 18 years old to use it. We do not knowingly collect data from children. If you believe a child has given us personal data, contact us and we will delete it.
11. Changes
We update this policy when the app changes. If a change is significant we will tell you in the app before it takes effect. The “last updated” date at the top always reflects the current version.
12. Contact
info@huddlesai.com